Shipping and Postage Charges
Please note: DTS made the switch from AUS Post to Couriers Please on May 5, 2017. Orders placed prior to May 5, 2017 will be shipped via AUS Post.
All Merchandise orders are shipped via Courier Please. All orders placed and paid for before 1pm AEST Monday to Friday will be dispatched from the Dragons Team Store the same day. Orders placed on a Saturday, Sunday or Public Holiday will be processed and dispatched the next business day.
To check your shipping status, please visit https://www.couriersplease.com.au/tools/track, and the Dragons Team Store Receipt (invoice #) in the reference field.
Standard Postage Cost $10.00
International Postage Cost $40.00
PO Boxes - DTS CANNOT SEND PACKAGES TO PO BOXES
All Memorabilia items are shipped from an off site location and incur a $65.00 shipping fee at the check out. This fee is include insurance and tracking of your item.
General Shipping Information
We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.
International postage costs do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.
Can I track my order?
Yes, you will receive an email from The Dragons Team Store once your item(s) has been dispatched with tracking details
Where is my order?
If your order hasn't arrived with-in 10 business days, please contact The Dragons Team Store - firstname.lastname@example.org
Are there times when you don't dispatch orders on the same day?
Yes, During peak trading times such as Christmas, Game Days and Sale Periods orders placed by 1pm AEST may not be dispatched on the same day.
What are the shipping timelines?
Aus Post recommend 3-5 Business Days for Standard Postage and 1-2 Business Days for Express postage in Metro areas to process orders through there mailing facilities. Once the Item has left The Dragons Team Store we rely on Aus Post to deliver with-in a timely manor.
Can I "Click & Collect"?
At the moment The Dragons Team Store does not offer a "Click & Collect" option for Merchandise item(s) or Memorabilia item(s).